Complete Line Glass respects your privacy. This Privacy Policy explains how we collect, use, and protect information related to our operational SMS alert program and general business communications.

Information We Collect

We may collect basic contact information from employees, authorized representatives, or business contacts, including:

  • Name
  • Mobile phone number
  • Email address
  • Company or department
  • Communication preferences

For our SMS alert program, we collect mobile phone numbers only from individuals who are authorized to receive operational alerts.

How We Use Your Information

We use collected information to send important business and operational communications, including:

  • Manufacturing equipment alerts
  • Production delay notifications
  • Internal operational updates
  • Service or account-related communications
  • Follow-up communications related to our business operations

Our SMS alerts may include notifications related to production equipment, bedload timing, furnace delays, or other operational events.

SMS Communications

By providing your mobile phone number and agreeing to receive messages from Complete Line Glass, you consent to receive SMS text messages related to business and operational alerts.

Message frequency may vary based on production activity and system events. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.

No Sale or Sharing of Mobile Information

Complete Line Glass does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent data with third parties for marketing or promotional purposes.

Mobile information collected for SMS communications is used only for Complete Line Glass business and operational communications.

Service Providers

We may use trusted third-party service providers to help deliver communications, operate systems, or support our business operations. These providers are only allowed to use information as necessary to provide services on our behalf.

Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or misuse. Access to SMS contact information is limited to authorized personnel and systems.

Data Retention

We retain contact information only as long as needed for business, operational, legal, or compliance purposes. Individuals may request removal from SMS communications at any time.

Your Choices

You may opt out of SMS communications by replying STOP to any message.

You may also contact us directly to update or remove your contact information.

Frequently asked questions

We’re happy to answer your questions

Next day! We aim to have mono completed for next day shipping, excluding patterns. The only exception would be pattern glass, but that shouldn’t take longer than 2 days.

Of course!  We will need pictures of the product and request that after installation of the new product, we get the old material back for inspection.

On our commercial line, we carry black and clear anodized metal spacers. On our residential line, we carry a dark grey super spacer.

96 x 130

Yes, we can fabricate commercial units with both air and argon.

Yes, please visit the following link and create an account in our customer portal. Once you create an account, please email your account manager to have them connect your email address to your customer record in our internal system. On the customer portal, you can track your orders view open invoices or download historical invoices.

https://customer.completelineglass.com

We have offices in San Antonio, Houston and DFW; however, we have daily trucks that deliver to every major city in Texas as well as Oklahoma.